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Operations Scan

Your systems hold the status.
The real work happens in email.

In two weeks you get an evidence-based picture of how your order handling actually runs — in the words of the people who run it.

30 minutes. No preparation needed.

The problem

The gap gets closed by hand, every day

Systems record data and status. What has to happen next, which information is missing and who is taking care of it — that is still agreed by email. Closing that gap is where most of the manual effort goes, and it shows up in no report.

“None of our logistics systems reflect reality. They reflect how we wish operations worked.”

What the system shows

Order placed
Confirmed
Ready to ship

What actually happens

Mail to supplierFollow-upCallExcel listAsk SabineSecond follow-upScreenshot in TeamsWaiting

Sound familiar?

You can feel something isn't running well. You can't point at it.

Too many tools

Every one of them holds part of the truth. None of them holds all of it.

Too many changes

The process you documented last year is not the process being run today.

Too much complexity

Every exception has a reason, and every reason has a person attached to it.

No clear picture of the status quo

You know roughly where the pain is. You cannot show it to anyone.

Pressure from every direction — customers, colleagues, complaints — and no obvious place to start.

I know this feeling

I have been the person reconstructing an order's status from three systems and a mail thread at seven in the evening, while someone waited for an answer.

The problem was never that we lacked people who cared. It was that nobody had a picture of the whole thing that could be trusted — and so everyone kept rebuilding it, by hand, in their own way.

That is what I do now. I come in, I talk to the people doing the work, and I give you a picture you can act on. You decide what to do with it.

Jens Ehne

Founder, Flowtor · 15+ years in international order management and implementation

Where do you stand?

Four stages of operational maturity

Drawn from more than 20 conversations with practitioners in logistics, procurement and supply chain. Most operations place themselves at stage three and turn out to be at stage two.

The offer

The Operations Scan

One process. Two weeks. A written diagnosis.

  1. 1A 30-minute call to agree which process is worth examining
  2. 2Three to four 45-minute conversations with the people who run it daily — not only with management
  3. 3Review of what already exists: SOPs, reports, sample transactions, mail threads
  4. 4Analysis and written findings
  5. 5A 60-minute readout with you and your team

Your effort: around four hours spread over two weeks, plus the time of the people interviewed.

What the findings contain

  • Placement on the four maturity stages, with the reasoning
  • A process picture with handovers, decision points and exceptions
  • Prioritised friction points — each one evidenced with quotes from the conversations
  • Contradictions: where participants describe the same process differently
  • Single points of failure: where a process depends on one person
  • Open questions and missing information, clearly marked as such
  • Recommended next steps, ranked by effort and effect

The contradictions are the reason most teams do this. When two departments describe the same process differently, nobody usually knows — and it is expensive.

Terms

Fixed price

Agreed before we start. No day rates, no add-ons.

Guarantee

If after the readout you say it was not worth it, there is no invoice. No discussion.

No software purchase

Most recommended improvements concern responsibilities, processes, training or better use of software you already own.

What this is not

  • — Not a software demonstration and not a sales meeting.
  • — Not an audit and not a certificate — observations, evidence and open questions stay distinguishable.
  • — Not a requirement to buy Flowtor or anything else.

What this is built on

More than 20 published conversations with practitioners in logistics, procurement and supply chain. One theme runs through almost all of them: the technology is rarely the problem. The implementation is.

Read the interviews

Where this leads

And if software turns out to be part of the answer

Flowtor is order management software that knows the process — not only data and status, but the next step, the missing information and who owns it. Order management has historically been affordable only for large corporations. We are building it for mid-sized companies.

Not sure where your operation stands?

Thirty minutes. We work out which process is worth examining, and whether a scan makes sense at all.